Aye Chan

Welcome To My Professional Webpage

+61 434 452 492

ayechan.spmsc@gmail.com

Hobart, Tasmania, Australia

About Me

Technical Skills

• End User Computing & Desktop Support:
  • Windows 10/11, Microsoft 365, desktop/laptop support, mobile devices, peripherals, printers, hardware/software troubleshooting, onboarding/offboarding, and asset support.
• Systems & User Access:
  • Active Directory support, Microsoft 365 account support, password resets, access requests, user provisioning/deprovisioning, and ITSM ticket documentation.
• Hardware, POS & Retail IT Support:
  • POS systems, desktops, servers, network devices, retail peripherals, multi-site support, vendor coordination, and equipment replacement.
• Networking & Incident Support:
  • Network Operation Centre (NOC) management, TCP/IP, LAN/WAN fundamentals, connectivity troubleshooting, incident escalation, root cause analysis, and 24/7 network operations.
• Application & Configuration Support:
  • XML fundamentals, configuration files, structured data, JSON/API concepts, and application troubleshooting.
• Cloud & Development Exposure:
  • JavaScript, HTML, CSS, SQL, React, Bootstrap, Python, AWS Lambda, DynamoDB, API Gateway, S3, CloudWatch, IAM, EC2, Route 53, and Git/GitHub.
• Other Skills:
  • Responsive Web Design
  • RESTful APIs
  • Debugging & Testing (basic knowledge)
  • Team Leadership (Managed 24/7 NOC team of 5)
  • Bilingual: English & Burmese

• Provide first and second-level support for desktops, laptops, mobile devices, peripherals, printers, and business applications at client site (TPG Telecom - Hobart Call Centre).
• Troubleshoot hardware, software, Microsoft 365, user access, connectivity, and application-related issues.
• Support onboarding, offboarding, device setup, asset handling, and equipment replacement activities.
• Document incidents, service requests, troubleshooting steps, and resolutions in ITSM systems.
• Coordinate with remote teams, vendors, and escalation groups to resolve technical issues.

• Served as Duty Manager and led a 5-person team in a 24/7 Integrated Network Operations Centre (NOC) supporting critical telecom services and performing network quality surveillance.
• Performed first level diagnosis and root cause analysis of network alarms/tickets, activating relevant tier-2 operations teams as necessary.
• Provided level 1.5 technical support on network systems such as mobile data/voice/SMS, broadband internet, fixed voice, international voice switching and TV broadcasting.
• Coordinated with various stakeholders for resolution during incident escalation.
• Governed planned network maintenance activities according to the change management process.
• Prepared daily reports on shift performance such as incident summary, change activities summary, outstanding tickets summary and network performance summary during special occasions.

• Provided first level support for both Headquarter, Factory and all 28 outlets in Singapore. (Both hardware and software)
• Provided maintenance, service, and set-up for all IT products of the organization. (Desktops, Laptops, Network switches, Network routers, Database, Server, and POS machines, etc.)
• Troubleshooting and repairing a lot of PC, laptops, and Point of Sale (POS) machines.
• Made negotiations and interactions with various product vendors and contractors.
• Designed and developed system backup method for all desktop PCs at both HQ and Factory.
• Served as an administrator for all IT products of the organization.

• Focused on System Security, Network Security, Database Systems, Distributed Systems and Cloud Computing.

• Focused on Structured Programming, Object Oriented Programming, Program Design, TCP/IP and Network System Design.

• Learnt Cloud Concepts, AWS Core Services, Security and Compliance, Cloud Architecture and Deployments, Cloud Adoption and Strategy, AWS Pricing and Support.

• Gained hands-on experience in developing, deploying, and debugging cloud-based applications. Covered services like Lambda, API Gateway, DynamoDB, IAM, CI/CD pipelines, and monitoring with CloudWatch.

• Learned best practices for designing scalable, secure, and cost-optimized cloud architectures. Covered VPC, EC2, S3, Load Balancing, High Availability, IAM, and Well-Architected Framework principles.

• Created a personal portfolio website using HTML, CSS and JavaScript. Implemented responsive design to ensure compatibility across different screen sizes.
• Deployed serverless on AWS S3, using Route 53 for DNS and HTTPS security. CloudFront for faster delivery of static content.
• Included visitor counter using DynamoDB for database, API gateway for API and Lambda with Python to update database. Added a functional contact form that sends emails via AWS SES.
• Created GitHub Action to automatically push changes to AWS S3 for CI/CD.

• Fetched movie data from the TMDb API.
• Built the frontend using React with reusable components and responsive design for different screen sizes.
• Backend is built using AWS Lambda (Node.js) and API Gateway to handle review submissions and retrieval.
• Used DynamoDB to store user reviews.
• Implemented Amazon Cognito for secure user account creation and authentication.
• Configured Route 53 for DNS management and HTTPS security via SSL.
• Deployed on AWS Amplify with CI/CD from GitHub and built-in caching via CloudFront.